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ActiveCampaign Email Marketing Upgrade Guide

This document will assist you with the upgrade process. If you have questions or need assistance at any time please visit our support center.

Follow these steps to upgrade ActiveCampaign Email Marketing manually with the ZIP file download...

1. Unzip the downloaded ZIP file
   
   
2. Upload the main directory (the 12all folder in the zip file) to your web server overwriting your current/existing folder.
   
   
3. Check the file permissions on the following files:
• If installing on a linux server you should CHMOD the following files/folders to 777. Which is full read/write permissions.
• If installing on a Windows server you should ensure IIS has full control / full permissions for the following files/folders.
  • /12all/admin/default.authentication_db.inc.php
  • /12all/admin/default_engine.inc.php
  • /12all/cache/
  • /12all/cache/public/
  • /12all/cache/admin/
  • /12all/images/
  • /12all/images/admin/
    
    
• If you find that some of the folders listed above are missing, this may have been caused by your compression program. All that you need to do is add the folders to their respected directories
  
  
4. Run the web based updater by opening the following file (which is located on your web server) in your web browser
   • /12all/admin/updater.php
     
     Depending on your list size this may take quite some time to process. Do not close the updater until it finishes completely.
     
     
5. That completes your upgrade! You may now login to your software application.
   
   

Follow these steps to upgrade ActiveCampaign Email Marketing using the Windows Installer (EXE) file download...

1. Double click on the downloaded EXE file.
   
   
2. Follow on-screen instructions.
   
   
3. Complete the web based updater (this will open in your browser when the EXE installer has finished uploading the files.
   
   
4. That completes your upgrade! You may now login to your software application.

If you experience any issues with upgrading this product using the Windows Installer (EXE) file download please try the manual upgrade using the ZIP download or contact support.

Follow these steps to upgrade ActiveCampaign Email Marketing using a patch file download...

1. Unzip the downloaded ZIP file
   
   
2. Upload the main directory (the 12all folder in the zip file) to your web server overwriting your current/existing folder.
   Ensure you upload files in BINARY mode only.
   
   
3. Run the web based updater by opening the following file (which is located on your web server) in your web browser
   • /12all/admin/updater.php
     
     
4. That completes your upgrade! You may now login to your software application.

If you experience any issues with upgrading this product using the patch file download please try the manual/full upgrade using the ZIP download or contact support.

Have questions? Need assistance?

Please visit our support center if you have any questions or need assistance with upgrading or using your product.